Please reach us at info@myioclinic.com if you cannot find an answer to your question.
Once you call for an appointment, we set up time that is convenient for you. Home visits are available within 1-2 hours, while telemedicine appointments are possible within up to 30 minutes from your request.
For your first appointment at iO Clinic, please bring the following items with you to ensure a smooth and efficient visit:
By providing this information, our healthcare professionals will be better equipped to assess your medical needs and develop a personalized treatment plan. If you have any questions or need assistance, feel free to contact our office at +7 (701) 03-333-63 or info@myioclinic.com
We make it our business to know the best doctors, equipment and facilities in Almaty. There is a plethora of choices but we know how to make the right one. For instance, consider a patient experiencing head and neck pain. Our general practitioner may first refer them to an ultrasound technician and subsequently to Specialist A, who is an expert in this particular field. On the other hand, if a patient complains of pain in the lower extremities (due to varicose veins or possible thrombosis) and the GP determines an ultrasound is necessary, we would direct them to a different specialist entirely. While both specialists are qualified to perform ultrasounds, they each have their unique areas of expertise. Talk to your iO Clinic physician to find out your opt
It's easy! Just give us a call on +7 (701) 03-333-63 or contact us via WhatsApp on the same number. There are no membership fees. Our policy dictates that the next appointment would be available within 1 hour. Having said that, on rare occasions, we will kindly ask you to wait while we are working to provide you with the next available time.
If you are having a life-threatening emergency please do not hesitate to call 103.
We are working with our partners to expand our referral network. Please sign up for updates and we will notify you when our speciality travel care becomes available in major cities in Kazakhstan.
Yes, absolutely. We will schedule an appointment with our nurse at your home or office. It is recommended to draw blood early morning before you break your fast in order to obtain accurate results.
We offer a full range of services, starting from home visits to pathology (full range of laboratory testing available in Almaty and some special cases can be sent to South Korea), diagnostics (X-ray and Ultrasound imaging), heavy imaging (MRI, CT, PET, etc.), outpatient and inpatient services via our partner facilities. We carefully plan your treatment plan and choose the right referral doctor, especially for you.
iO Clinic proudly accepts a variety of insurance providers to ensure our patients have access to the care they need. To verify your coverage and determine if your insurance plan is accepted at our clinic, please visit our website and navigate to the "Insurance Information" under the "About Us" section. Alternatively, you can call our office at +7 (701) 03-333-63 and speak with one of our friendly staff members, who will be more than happy to assist you in confirming your insurance eligibility. In case your insurance provider is not listed or if you have further questions regarding coverage, please don't hesitate to contact us.
To access your medical records in compliance with HIPAA regulations, simply submit a written request to iO Clinic's email info@myioclinic.com. You can also mail (once the clinic is open) the request or deliver it in person. Please include your full name, date of birth, contact information, and a description of the specific records you need. We kindly ask you to provide your full information in order to confirm it is truly you who is asking for it. Upon receiving your request, our team will process it and provide you with your records within the legally mandated time frame. For any further assistance or questions, feel free to contact our call center at +7 (701) 03-333-63.
To request a prescription refill from iO Clinic, you can either contact our office directly by phone at +7 (701) 03-333-63, email info@myioclinic.com or send a message via WhatsApp. Please provide your full name, date of birth, contact information, and the name and dosage of the medication you need to be refilled. We will review your request and issue a refill as appropriate. Allow up to 48 hours for processing, and we will contact you when the prescription is available.
iO Clinic focuses on providing primary and speciality care services, and we are not equipped to handle emergency situations. In case of a medical emergency, please call 103 or visit the nearest emergency room immediately. Our clinic is here to support your ongoing healthcare needs, but urgent and life-threatening conditions require specialized facilities and equipment.
Fear not, our staff is certified in Basic Life Support (BLS) by American Heart Association (AHA), therefore will be able to provide necessary life-saving manipulations before paramedics arrive.
We understand that you may not know the local languages and are uneased by the situation, but we will offer assistance! After calling 103, we will send our physician or Medical Assistant who will be able to help translate and answer any of your questions. We will hold your hand as much as necessary or we are allowed.
Please note that in some situations our staff will not be allowed entrance to speciality inpatient facilities, surgery rooms, quarantined areas, etc., in which case we will continue to provide assistance via the phone.
Your feedback is important to us, as it helps us continually improve the care we provide at iO Clinic. If you would like to share your experience, provide feedback, or file a complaint, please visit our website and fill out the "Patient Feedback" form under the "About Us" section. Alternatively, you can call our office at +7 (701) 03-333-63 and ask to speak with a patient relations representative. We are committed to addressing your concerns and ensuring your satisfaction with the care you receive.
Exciting news! Our comprehensive gynecology services are now available. Book your appointment today!
Замечательные новости! Наши полные гинекологические услуги теперь доступны. Запишитесь на прием уже сегодня!